To Return your misframed discs to Universal, call the toll-free numbers to revieve a pre-paid envelope to mail your discs in:
United States:
Back to the Future DVD Returns
PO Box 224468
Dallas, Texas 75260
Universal USA: (888) 703-0010
When exchange will take place: February 2003
Canada:
Same address as above, AFAIK, but call them first to make sure.
Universal Canada: (866) 532-2202
When exchange will take place: February 2003